Thursday was another long day. We started first thing in the morning on a quiz. It covered daily paperwork plus a few bonus questions. I think I aced this one but haven’t found out the scores. Then we had classes on more of the weekly paperwork and also on scheduling efficiently. Then in the afternoon we went back to our store training where we worked until 8pm.
This time we did nothing but customer service. Before this, the most customer interaction we had was running the register, which is a pretty easy part. This time we were actually greeting customers, taking their orders and making their sandwiches. This was the part that I was most nervous about, but it turned out to go pretty smoothly.
It seems like there’s about 500 different sandwiches to remember, but there’s really only a few things to remember and the rest is variations on the theme. After about 1/2 hour of helping us out, the trainer left us alone and went to the back to do support and prep work. After another 1/2 hour we were running things up here pretty smoothly. We didn’t make any really bad mistakes.
While we spent some time in class learning about suggestive selling and upselling, we got an example of downselling during the store training. One customer came in to order a footlong but the bread he wanted only had a 6 inch left. Instead of suggesting a different bread, P.P. said “We only have 6 inch left for that, is that OK?” If a different bread were suggested, the customer probably would have stuck with the larger sale. Overall though, I think we did quite well for a first time.