Another thing that happened yesterday is they finally got my new Internet connection configured the way I wanted. I had asked for a bridged static IP line but they had set it up with PPPOE instead. They had said it would take up to a week (from last Tuesday) to get it reconfigured. What happened was that on Monday afternoon my connection stopped working. A few minutes later Maggie called me up that she had received a text message on her phone with my IP address information. I reconfigured my gateway box and it started working. Yay.