Future Hosting seems unclear on the concept

So Future Hosting’s response to the payment problem is:

Your payment was received after the cutoff period for the invoice which is why it wasn’t automatically applied to the account.

There’s two problems with this response:

1) The payment confirmation email arrived 30 hours prior to my subscription being ended. Somehow in these 30 hours their system was unable to figure out that the payment had been made and the invoice should be credited.

2) The account is set up for automatic credit card payment. You know guys, that means that it’s YOUR responsibility to make sure that YOU charge my card AND credit my account on time. It’s not my problem unless there’s a declined charge or something similar. Don’t make it sound like my fault when you can’t figure out how to run a billing system.

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